Shipping policy

 

GENERAL TERMS AND CONDITIONS

FREIGHT SHIPPING

Delivery Inspection

Please do not refuse the delivery. Refusing delivery may result in additional freight fees and other charges to you. The process for reporting order discrepancies varies depending upon the issue. By following the steps laid out below, you can help ensure that claims are processed in the most efficient manner.

YOU MUST INSPECT THE SHIPMENT BEFORE YOU SIGN FOR THE DELIVERY! You must compare the items shipped with the Packing List included with your shipment and verify that your order has been received and is not damaged before signing for the delivery.

Overage, Shortage, or Missing Items

After inspecting the order, if there is an item count discrepancy, you must immediately write a description of the item count discrepancy on the Delivery Receipt and inform the driver. If there is an overage or shortage of items, you must file a claim with AMRtechnologies Inc.® and contact any assigned Personal Technical Advisor within 24 hours of receipt. You must not wait until you start your job to verify the contents of your order because you must report visually evident damage caused by shipping or mishandling to the freight carrier within 24 hours.

Freight Damage or Suspected Damage

You must not refuse the delivery. An authorized signature is required at delivery of the products you purchased. Before signing for freight or other packages, you or the agent you have assigned to receive the shipment must first inspect the package(s) closely and look for any signs of damage including, but not limited to, torn or punctured cardboard or stretch wrap, broken or crushed corners, box damage (including scuffs, dents, tears, punctures or creases), broken pallet, module stack askew or shifted on pallet, missing “Do Not Stack” pyramid on module pallet. After this inspection, you must note on the delivery receipt any signs of damage. If there are any signs of damage or anything unusual with the package, pictures should be taken of the outside and then the contents inspected. If the driver is unwilling to wait while the package and items are inspected, the delivery receipt should be marked “Concealed Damage Possible”.

If there are damaged or missing items, you should take pictures and you must write on the receiver “Broken _______ or Missing ______” with a description of the broken or missing item and forward a copy of the receiver to AMRtechnologies Inc.® If nothing is written on the receiver or delivery receipt and it is signed without exception, it will be presumed that the product was in good condition upon delivery and your signature confirms your acceptance of ownership of the product and release of any claim for damage

You must report visually evident damage caused by shipping or mishandling to the freight carrier within 24 hours. Shipping damage is the responsibility of the freight carrier, not AMRtechsolar.com and should always be duly noted with the freight carrier prior to accepting and signing for the product

IN NO EVENT SHALL AMRtechnologies Inc.® BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE WHATSOEVER, WHETHER IN CONTRACT, TORT, PRODUCT LIABILITY, OR ANY OTHER THEORY OF LIABILITY, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM SHIPMENT, TRANSPORTATION, OR DELIVERY OF PRODUCTS OR SERVICES, INCLUDING BUT NOT LIMITED TO DELAYS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SHIPMENT AND OR DELIVERY DATES ARE MERELY ESTIMATES AND FAILURE OF SHIPMENT AND OR DELIVERY BY THE ESTIMATED DATE WILL NOT CONSTITUTE GROUNDS FOR CHARGE BACK, SETOFF, OR OTHER DAMAGES OR CLAIMS OF DAMAGES.

RESIDENTIAL CURBSIDE DELIVERY

AMRtechnologies Inc.® offers Residential Curbside with Lift-gate Service delivery.

Residential curbside delivery with lift-gate service delivery requires your signature at delivery. You should receive an email when the order ships with the name of the freight carrier and a tracking number. We use different freight carriers to best service our customers’ geographical areas AMRtechnologies Inc.® reserves the right to change freight carriers at any time without notice.

Residential Curbside Delivery Details:

If residential curbside delivery with lift-gate service delivery is selected at checkout, no more than one person (the freight driver) will be available to unload the shipment from the truck with a lift-gate. Residential curbside delivery is not a garage delivery and the freight company should place the shipment as close to the curb of the destination address as possible. Once the shipment is unloaded off of the truck, it is the responsibility of the Buyer to inspect the shipment and sign the delivery receipt, noting any damage, as described in more detail in the Terms and Condition of Sale. It is the responsibility of the Buyer to move the shipment inside the delivery address.

Deliveries are made between the hours 8:00 a.m. to 5:00 p.m. Monday through Friday.

Business deliveries will be made without an appointment during normal business hours Monday through Friday.

Residential delivery appointments are made by the freight carrier and the freight carrier should call to schedule a delivery appointment when your order arrives to the delivery terminal. You must be available to take immediate delivery no more than two business days after contact has been initiated by the freight carrier.

NOTE: IF A BUYER FAILS TO TIMELY RESPOND TO THE FREIGHT CARRIER’S ATTEMPTS TO SCHEDULE THE DELIVERY SUCH THAT DELIVERY IS NOT MADE WITHIN TWO BUSINESS DAYS AFTER CONTACT HAS BEEN INITIATED BY THE FREIGHT CARRIER OR IF THE BUYER CANNOT ACCEPT DELIVERY WITHIN TWO BUSINESS DAYS AFTER CONTACT HAS BEEN INITIATED BY THE FREIGHT CARRIER, STORAGE FEES OF UP TO $200.00 A DAY MAY BE APPLIED IN ADDITION TO ANY OTHER APPLICABLE CHARGES. If the shipment is returned, the Buyer will be charged all shipping fees to and from the address of delivery plus a 20% restocking fee for the shipment and any incurred storage fees. If the items were returnable items, these fees will be deducted from the original purchase price of the shipment prior to refund. Special order, custom-built and non-stock items are non-cancelable, non-returnable and are non-refundable. This includes all drop shipments from manufacturers.

AMRtechnologies Inc.® reserves the right to authorize a return of any product that is not delivered because the Buyer was found to be unavailable for contact. The Buyer will then be responsible for all shipping fees to and from the address of delivery plus a 20% restocking fee for the shipment and any incurred storage fees. If the items were returnable items, these fees will be deducted from the original purchase price of the shipment prior to refund. Special order, custom-built and non-stock items are non-refundable. This includes all drop shipments from manufacturers.

All residential and business deliveries made by Freight carriers are curbside and may be from a 28 foot to 48-foot tractor-trailer depending on the freight carrier and availability of equipment at the local terminal. Shipments weighing over 100 pounds are sent via International and/or Local Freight carrier. If the Buyer’s driveway is unpaved, too steep, the road leading to the property is inaccessible, or the driver is concerned about safety or other shipment issues at the property, the driver at his/her own discretion may deliver the shipment to the curb of the address or in rare inaccessibility cases the Buyer will have to make arrangements to pick up the shipment at the local freight terminal. Any refusal to accept such deliveries will result in a charge to the Buyer for all shipping fees to and from the address of delivery plus a 20% restocking fee and any incurred storage fees. If the items were returnable items, these fees will be deducted from the original purchase price of the shipment prior to refund. Special order, custom-built and non-stock items are non-refundable. This includes all drop shipments from manufacturers.

Buyers who cancel their orders after the order has shipped will be responsible for all the shipping fees to and from the delivery address plus a 20% restocking fee for the shipment and any incurred storage fees. Special order, custom-built and non-stock items are non-cancelable and are non-refundable. This includes all drop shipments from manufacturers.

Cancellations must be made via email request to www//.AMRtechsolar.com.

AMRtechnologies Inc.® is not responsible if deliveries are late or missed due to unforeseen circumstances or delays by the freight carrier service. We have no control over the shipment once it leaves our dock and cannot guarantee the arrival date of your package. AMRtechnologies Inc.® shall be excused from liability for non-delivery or delay in delivery of Products or Services available arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to: labor disturbance, war, fire, accident, adverse weather, inability to secure transportation or delays in deliveries by freight companies, governmental act or regulation.

IN NO EVENT SHALL AMRtechsolar.com BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE WHATSOEVER, WHETHER IN CONTRACT, TORT, PRODUCT LIABILITY, OR ANY OTHER THEORY OF LIABILITY, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM SHIPMENT, TRANSPORTATION, OR DELIVERY OF PRODUCTS OR SERVICES, INCLUDING BUT NOT LIMITED TO DELAYS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SHIPMENT AND OR DELIVERY DATES ARE MERELY ESTIMATES AND FAILURE OF SHIPMENT AND OR DELIVERY BY THE ESTIMATED DATE WILL NOT CONSTITUTE GROUNDS FOR CHARGE BACK, SETOFF, OR OTHER DAMAGES OR CLAIMS OF DAMAGES.

 

INTERNATIONAL SHIPPING TERMS AND CONDITIONS

International Shipping

AMRtechnologies Inc.® does ship outside of the United States to Latin America.

DELIVERY TIMES/PRODUCTS SUBSTITUTION

Delivery Times: Most items will ship within seven to ten business days after the payment funds clear. Custom assembled solar power centers usually ship within ten to fifteen business days (subject to seasonal increases). We use different freight carriers to best service our customers’ geographical areas. We have no control over the shipment once it leaves our dock and cannot guarantee the arrival date of your package. To reduce any issues caused by a late arrival of your package, especially during the winter months where weather delays are more frequent, please place your order early to allow extra time for delivery.

AMRtechnologies Inc.® is not responsible if deliveries are late or missed due to unforeseen circumstances or delays by the freight carrier service. We have no control over the shipment once it leaves our dock and cannot guarantee the arrival date of your package. AMRtechnologies Inc.® shall be excused from liability for non-delivery or delay in delivery of Products or Services available arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to: labor disturbance, war, fire, accident, adverse weather, inability to secure transportation or delays in deliveries by freight companies, governmental act or regulation.

We try hard to ship in the times quoted or faster, but sometimes items are delayed beyond the stated windows. If an item is going to take longer than the original estimate, we will do our best to contact you as soon as possible to inform you of the new estimated shipping date.

IN NO EVENT SHALL AMRtechnologies Inc.®  BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE WHATSOEVER, WHETHER IN CONTRACT, TORT, PRODUCT LIABILITY, OR ANY OTHER THEORY OF LIABILITY, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM SHIPMENT, TRANSPORTATION, OR DELIVERY OF PRODUCTS OR SERVICES, INCLUDING BUT NOT LIMITED TO DELAYS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SHIPMENT AND OR DELIVERY DATES ARE MERELY ESTIMATES AND FAILURE OF SHIPMENT AND OR DELIVERY BY THE ESTIMATED DATE WILL NOT CONSTITUTE GROUNDS FOR CHARGE BACK, SETOFF, OR OTHER DAMAGES OR CLAIMS OF DAMAGES.

Product Substitution: Products and Services are subject to manufacturer and supplier availability. Manufacturers occasionally will sell out their inventory. If this happens, we reserve the right to substitute a product of better or equal quality and performance with your prior knowledge and permission. If a product substitution is necessary, we will notify you prior to shipping your order and give you the option to either accept or decline the product substitution. If you decline the product substitution, your charge will be reversed. If you accept the product substitution, the order will move forward pursuant to our normal policy.

is not responsible if deliveries are late or missed due to unforeseen circumstances or delays by the freight carrier service. We have no control over the shipment once it leaves our dock and cannot guarantee the arrival date of your package. AMRtechnologies Inc.® shall be excused from liability for non-delivery or delay in delivery of Products or Services available arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to: labor disturbance, war, fire, accident, adverse weather, inability to secure transportation or delays in deliveries by freight companies, governmental act or regulation.

We try hard to ship in the times quoted or faster, but sometimes items are delayed beyond the stated windows. If an item is going to take longer than the original estimate, we will do our best to contact you as soon as possible to inform you of the new estimated shipping date.

IN NO EVENT SHALL AMRtechnologies Inc.®  BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE WHATSOEVER, WHETHER IN CONTRACT, TORT, PRODUCT LIABILITY, OR ANY OTHER THEORY OF LIABILITY, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM SHIPMENT, TRANSPORTATION, OR DELIVERY OF PRODUCTS OR SERVICES, INCLUDING BUT NOT LIMITED TO DELAYS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SHIPMENT AND OR DELIVERY DATES ARE MERELY ESTIMATES AND FAILURE OF SHIPMENT AND OR DELIVERY BY THE ESTIMATED DATE WILL NOT CONSTITUTE GROUNDS FOR CHARGE BACK, SETOFF, OR OTHER DAMAGES OR CLAIMS OF DAMAGES.

Product Substitution: Products and Services are subject to manufacturer and supplier availability. Manufacturers occasionally will sell out their inventory. If this happens, we reserve the right to substitute a product of better or equal quality and performance with your prior knowledge and permission. If a product substitution is necessary, we will notify you prior to shipping your order and give you the option to either accept or decline the product substitution. If you decline the product substitution, your charge will be reversed. If you accept the product substitution, the order will move forward pursuant to our normal policy.

HOW TO TRACK YOUR ORDER

You will receive a confirmation by email at the time of order. When we ship your order, we will send you a tracking number via email so you can check on the progress of your order at that time with that carrier. Most freight items are shipped via International Forwarder, Local Freight Forwarder, UPS, FedEx.

ORDER LARGER THAN $2,000.00; YOUR PERSONAL TECHNICAL ADVISER

For orders larger than $2,000.00, you will be notified, usually the next business day after you place your order, of the name and contact information for your personal technical advisor that will be assigned your account. Your Technical Advisor’s job is to work with you throughout the process and will be the point person on your order providing you with a single contact point to help make the process easier. Your assigned Technical Advisor will work to keep you informed so the process is seamless.

We do not claim all our Technical Sales Consultants know the answer to all questions all the time. However, for the questions they cannot answer, they will endeavor to get the answer and quickly provide it to you.

Returns

RETURN POLICY

Non-Returnable Items: Special order, custom-built and non-stock items are non-returnable. This includes all drop shipments from manufacturers. Non-returnable items include, but are not limited to, Power Center Builds and custom ordered items that are non-stocking items such as Power Centers, batteries, mobile solar trailers, custom electronics, trackers, SunPods, non-stocking items that are drop shipped directly from the manufacturer, special orders, and final sale items that are labeled closeout, discontinued or obsolete. These non-returnable items may not be returned for credit and the sale of these items are final twenty-four hours after the payment funds clear.

Returnable Items: If an item is returnable, it may not be returned more than thirty days after purchase. Shipping fees, buySafe insurance and handling charges are non-refundable.

If for any reason you are not happy with your purchase of a returnable item that costs less than one thousand dollars, AMRtechsolar.com provides a 100% Thirty Day Money Back Guarantee and will accept a return and exchange of that returnable item within thirty days of purchase subject to the conditions set forth below. AMRtechnologies Inc.® will also accept a return and exchange of a returnable item that costs one thousand dollars or more within thirty days of purchase, subject to the conditions set forth below, with a restocking fee of up to twenty-five percent charged to the Buyer.

If an item is returnable, it can be returned within thirty days of purchase if the following conditions are met. The Buyer is solely responsible for the cost of shipping any returned product to the address specified by AMRtechsolar.com (address may be original manufacturer) and only after receiving a return authorization number (RAN). Buyer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. The Buyer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. The Buyer agrees that all returned products will be 100% complete, new, unused, unmodified, in salable condition, in the original undamaged packaging material, with all manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, or if the product has been used, damaged or altered and cannot be resold as new, the return procedure will be breached and AMRtechnologies Inc.® may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the damaged or missing component(s).

Please allow seven to ten business days after our receipt of your returned or exchanged item for your charges to be reversed on your credit card. This gives us time to inspect the item returned, restock it and process the credit. You will receive a receipt via email from the merchant bank when the credit has been processed.

WARRANTY POLICY

All warranties and warranty claims are between you and the manufacturer of the Product. AMRtechsolar.com is a distributor only. Products sold by AMRtechnologies Inc.® are not manufactured by AMRtechsolar.com and we do not warranty any products or services. The services sold by AMRtechsolar.com, including but not limited to permit document services, are not directly supplied by AMRtechsolar.com and we do not warranty any services. AMRtechnologies Inc.® bears no responsibility in sending a replacement item to the Buyer in the event that the Buyer received a defective product. If you receive a defective product, please contact the manufacturer to request a repair or replacement of the product. Copy of individual manufactures’ warranties are available upon request.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY: AMRtechnologies Inc.® DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, AND MAKES NO GUARANTEES OR WARRANTIES, EXPRESSED IMPLIED, AS TO THE CONDITION, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ANY OTHER MATTER CONCERNING THE PRODUCTS AND SERVICES SOLD. AMRtechnologies Inc.® SHALL NOT BE LIABLE TO THE BUYER OR ANY SUBSEQUENT USER OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES OF ANY KIND OR NATURE WHATSOEVER, WHETHER IN CONTRACT, TORT, PRODUCT LIABILITY, OR ANY OTHER THEORY OF LIABILITY, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, REVENUE, SALES, BUSINESS OR CUSTOMERS, FOR DELAYS OR INTERRUPTIONS OF SERVICE, FOR LABOR, REMOVAL OR INSTALLATION COSTS, OR DAMAGE TO OTHER PROPERTY, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY AND ALL LOSSES OR DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER SHALL BE THROUGH THE WARRANTY PROVIDED BY THE MANUFACTURER. BUYER ACCEPTS THE PRODUCTS OR SERVICES IN “AS IS” CONDITION AS PROVIDED BY THE MANUFACTURER OR SUPPLIER. AMRtechnologies Inc.® DOES NOT ADOPT OR AFFIRM ANY OF THE WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, MADE BY ANY OF THE MANUFACTURES OR SUPPLIERS OF ANY OF THE PRODUCTS OR SERVICES. IN NO EVENT SHALL AMRtechnologies Inc.® LIABILITY TO YOU EXCEED THE PURCHASE PRICE YOU PAID FOR THE PRODUCTS OR SERVICES IN DISPUTE. AMRtechnologies Inc.® DOES NOT WARRANTY THAT THE QUALITY OF ANY PRODUCTS OR SERVICES PURCHASED OR OBTAINED FROM AMRtechnologies Inc.® OR ANY OF OUR AFFILIATES WILL MEET YOUR EXPECTATIONS OR NEEDS OR BE FREE FROM MISTAKES, ERRORS OR DEFECTS. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CONSULT THE LAWS IN YOUR JURISDICTION. THE ACQUISITION OF ANY PRODUCTS OR SERVICES THROUGH THIS SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES INCURRED AS A RESULT.

TERMS AND CONDITIONS OF CHECKOUT

Authorizing any charge to the Buyer’s credit card or other payment form constitutes an acknowledgement of acceptance of the Terms and Conditions of Use and the Terms and Conditions of Sale set forth on this Site. All orders made by Buyer for Products or Services are subject to these Terms and Conditions of Use and Terms and Conditions of Sale. These Terms and Conditions of Use and Terms and Conditions of Sale supersede any other terms and conditions in any other purported agreements or communications in any form from Buyer. AMRtechnologies Inc.® agreement to any additional or modified or substituted terms and conditions or agreements must be made with specific reference to the Terms and Conditions of Use and Terms and Conditions of Sale and must be in writing in a form other than as an acknowledgement of a purchase order to be effective. AMRtechnologies Inc.® only accepts orders from Buyer on the condition that Buyer agrees to the Terms and Conditions of Use and Terms and Condition of Sale. AMRtechsolar.com failure to object to any additional or conflicting terms and conditions contained in Buyer’s purchase order or other communications from Buyer shall not be an acceptance of such additional or conflicting terms and conditions and shall not be a waiver or modification of the Terms and Conditions of Use and the Terms and Conditions of Sale. AMRtechnologies Inc.® relationship in the sale of its Products and Services, as well as any other written agreement(s), written quotes, written custom orders between you and us is that of a material supplier with limited or no knowledge of actual jobsite conditions. AMRtechnologies Inc.® does not guarantee compliance or suitability of the Products and Services it sells with any federal, state or local laws, codes or regulations, nor does AMRtechnologies Inc.® accept responsibility for the construction, installation and/or operation of the Products or Services after purchase. It is the sole responsibility the Buyer to verify that the Products or Services ordered and/or purchased will work for: the actual installation conditions; satisfy the Buyer’s aesthetic preferences; meet all zoning, historic preservation, historic neighborhood or district rules, guidelines and standards; meet all homeowners’ association and condominium association Covenants, Conditions, and Restrictions, rules and bylaws. It is the sole responsibility of the Buyer to verify that the Products or Services are installed and/or operate are in compliance with the various rules and regulations surrounding the installation and operation of such Products or Services, including but not limited to, the National Electrical Codes (NEC), Authority Having Jurisdiction (AHJ), Code Officials, Uniform Building Code (UBC) or International Building Code (IBC), Occupational Safety and Health Administration (OSHA), local utility company policies, and the instructions provided by the equipment manufacturers and service providers. The applicable rules and regulations may vary from state to state so the Buyer must check with the local code officials for the applicable local rules and requirements. You agree to do your due diligence to ensure compliance with all applicable rules and regulations, including, but not limited to, those mentioned above. You agree that prior to making any order and/or purchase from AMRtechnologies Inc.®, you will ensure that the Products or Services you are ordering and/or purchasing are fit for use at the location where the Products or Services will be used. AMRtechnologies Inc.® makes no warranty that the Products or Services will meet your requirements.

Complete Terms and Conditions of Sale are available to review at https://www.AMRtechsolar.com /terms-conditions.html [found on every web page].